Every once in awhile Chris gets caught in a rain storm while traveling and his suitcase becomes drenched. He found a handy dandy rain jacket for his suitcase that came with an even more handy dandy little card.
If you didn't read through the card, you missed this: "We are a group of men and not agile. If the product has problems please don't be angry. We are waiting before computer and one message could let us know your problem."